Returns & Refunds

You may request a return within 30 days of delivery for a change of mind, as long as the brush is unused and in its original packaging.

For hygiene reasons, used brushes are not eligible for voluntary change-of-mind returns.

For voluntary change-of-mind returns, the cost of return postage is paid by the customer.

If your item is faulty, damaged, or not the item you ordered, Fang Systems covers the reasonable cost of the return or replacement.

Email us first at hello@fangsystems.com with your order number and a short note about the request, and we will send you return instructions. If your brush arrived damaged or you received the wrong item, include photos where possible.

Please do not send an item back without contacting us first — we will confirm the correct instructions for your order.

If your brush arrives damaged or the press mechanism does not work as described, contact us with your order number and photos where possible. We will arrange a replacement or return at our cost.

For eligible returns, refunds are processed after the returned item has been received and inspected, and are issued to the original payment method. Your bank or card issuer determines how quickly the money appears in your account.

This policy does not limit any statutory consumer rights that apply to your order.